Wednesday, December 17, 2025 · Thomas Borders, vice president, operations, DHL Supply Chain North America
Data analytics is emerging as the most effective long-term strategy for reducing costly retail returns by identifying and fixing the root causes across product quality, packaging, and supply chain performance.
Monday, December 15, 2025 · Ana Eislyn Cabrera Garcia, Varsha Gurumuthy and Dr. Sreedevi Rajagopalan
As reverse logistics volumes grow, replacing flat restocking fees with activity-based costing can improve cost recovery, strengthen partner relationships, and support more sustainable, circular supply chains.
Thursday, October 30, 2025 · Gartner Supply Chain
As online holiday orders surge, AI-enabled post-purchase solutions help retailers manage delivery visibility, deflect service calls, and enhance customer loyalty while easing operational strain.
Thursday, February 20, 2025 · Norman Katz
The original Customer’s Bill of Rights featured 8 rights. But, given the proliferation of e-commerce today, should the right to return also be a customer right?
